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Support Services
 
 
 

Novadatum can provide you with a comprehensive IT support service, whether your business relies on just one computer or multiple networks with Servers and Workstations.

The productivity of your company can be drastically reduced if your IT systems are not working properly. Novadatum can help to ensure that your IT systems are kept in the best possible condition to enable your company to perform at its best.

Our support contracts can be tailored to your individual needs, but they all include telephone, remote and/or on-site support as standard.

NovaDatum offers a range of IT support services for small to medium sized companies. We can assist in all areas of the support lifecycle from network planning and installations to outsourcing and managed services. We can also provide ongoing support and maintenance with comprehensive Service Level Agreements. Here is a brief description of the services that we can provide. If you would like more information on our services or would like to discuss your individual requirements, please phone us on 01732 824000 or complete our online enquiry form.

  
   
 

Network Consulting

  • Technical audits
  • Requirement specifications
  • Feasibility studies
  • Security analysis
  • Disaster recovery planning
  • Email and communications
  • Remote user solutions
  • Change management
  • Software compliance

Network Deployment

  • Software and hardware procurement
  • Firewall configuration
  • Connectivity and networking
  • Server installation and configuration
  • Desktop image deployment
  • Active Directory and Group Policies
  • Training
 
 

Network Support

  • Onsite and remote support
  • Network monitoring
  • Licensing management
  • Patch management
  • Backup monitoring and restorations
  • Hardware and software installations and repairs
  • Vendor management
  • Software and hardware procurement

Application Management

  • Vendor management
  • Project management
  • Installations and upgrades
  • System administration
  • Disaster recovery planning
  • Change request management
  • End user training
 
   
     
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